The Trassig support staff is comprised exclusively of experienced playground installers. When you order any of our playground products, you are paired with an expert who will guide you through the entire install or repair process. We ship the same day to every corner of the U.S. and Canada. We accept POs from towns and public schools. Download our W9 here. If you need any help, call us at 203-659-0456. or e-mail us pictures of your playground damage. We will give you the best advice we can.